ARTICLE 1 – SCOPE
Any online purchase from our company on the www.princessetamtam.com website is subject to the present General Conditions of Sale.
These Conditions can be read in French or English. If there is any difference between the two versions, the French version shall take precedence.
They can be printed by following the instructions on the client’s web browser.
For all additional information, clients can contact the E-boutique Customer Service department on 33 9 69 39 29 22 (n° cristal, local communication cost).
The www.princessetamtam.com website is for private customers only. The purchase of items by businesses intending to sell them on is prohibited.
ARTICLE 2 – COMPANY IDENTITY
AMB SAS (limited company) with equity of 1.740.000 euros
Trade name: PRINCESSE tam.tam
Entered in the Companies Register in Paris
under No. 332 292 531
Head office: 50-52, bd Haussmann, 75439 Paris Cedex 09 France
VAT No.: FR 69 332 292 531
Bus. No. (Siret): 332 292 531 00123
Sector code (APE): 534 C
Phone: 33 9 69 39 29 22 (n° cristal, local communication cost)
ARTICLE 3 – CONSUMER INFORMATION
In accordance with Articles L 111-1 and L 113-3 of the Consumer Act, the main characteristics and prices of our products sold online are available on the website (www.princessetamtam.com) or in PRINCESSE tam.tam retail outlets.
Moreover, clients receive the information required under Articles L 121-18 and L 121-19 of the Consumer Act before and after the conclusion of the sale, in particular through the present General Conditions of Sale which clients should read before validating their orders. The Conditions can be accessed from the www.princessetamtam.com website and from a link in the order confirmation and despatch emails sent to them.
Photos of items on sale on www.princessetamtam.com have no contractual value and there may be slight variations in the items themselves.
ARTICLE 4 – PRICES AND CONDITIONS OF VALIDITY
The prices of items sold on www.princessetamtam.com are indicated per item and reference. They are inclusive of VAT but do not include delivery costs.
When the order is validated, the price payable by the client is an all-inclusive price i.e. the cost of the item including VAT plus the delivery costs.
The cost of accessing the website is payable by the client.
The conditions relating to the period of validity of special offers on products and prices depend on the updating of the site when new collections are released or our special offers are updated. They remain applicable as long as we have not removed them.
Products sold on www.princessetamtam.com are available while stocks last. If one or more items ordered are no longer available, the client will be informed by email as quickly as possible. The client will then have the choice of maintaining the remainder of the order or cancelling it in its entirety. If the client’s credit card has been debited, the relevant sum will be credited back to the bank account corresponding to the credit card used to make the initial payment. Reimbursement will be made within thirty days at the latest.
ARTICLE 5 – STAGES IN A PURCHASE
1- Enter the address: www.princessetamtam.com.
2- Follow the instructions on the site.
3- Follow the instructions and set up a Client Account.
4- Fill in the order form.
5- Check your order for any mistakes made when entering the details and correct them.
6- Validate the order, the total price and the all-inclusive price by clicking on “Pay for your Order” and making payment.
7- Follow the instructions on the payment server of our banking partner, BNP Paribas, to pay for your PRINCESSE tam.tam order. Your bank account will be debited for the all-inclusive price i.e. the cost of the items ordered and delivery costs.
8- You will receive an email confirming your order.
9- You will receive an email confirming the despatch of your order.
10- You will receive your parcel at the delivery address you indicated when placing your order.
When filling out the form to open an account, forwarding personal data, indicating a credit card number or any other confidential information relating to the credit card and validating the order, the client must comply with the present contractual conditions, under the terms of Article 1316-1 of the Civil Code.
PRINCESSE tam.tam may refuse to respond to any order that appears to be abnormal or malicious.
ARTICLE 6 – SECURE PAYMENT
Clients pay for purchases by credit card or PayPal.
Paypal allows you to pay online without disclosing your banking details when making the purchase.
Further information.
In accordance with Article L 132-2 of monetary and financial law (code monétaire et financier), a commitment to make payment given using a credit card is irrevocable. By giving one’s credit card number and the aforesaid information, the clients authorises the AMB company to debit its credit card for the total amount of the order, including VAT and delivery costs.
The client’s credit card is debited seventy-two hours after placement of order.
To this end, the client must confirm that he/she is the holder of the credit card being debited and that the name of the said card is his/hers. Then, using the secure environment on the website of our banking partner, BNP Paribas, he/she must enter the sixteen (16) digit number and the expiry date shown on the front of the credit card and, where appropriate, the numbers on the visual cryptogram on the back of the card.
Only BNP Paribas will know the client’s banking details, through its secure payment site. This information never under any circumstances passes through the www.princessetamtam.com website.
Information relating to orders only is automatically processed by FIA-NET S.A.
FIA-NET S.A. is a trusted third party for e-business. Its job is to create a climate of trust between purchasers and online retailers. Additional information about FIA NET S.A. is available on the Internet at the following address www.fia-net.com.
Automated data processing is designed to provide a certain level of analysis for a given transaction and to combat fraud by means of credit cards. FIA-NET S.A. and AMB receive the data relating to your order. The non-provision of information relating to an order prevents the corresponding transaction from being completed and analysed.
If an order is not paid for, the details linked with the unpaid order will be placed in a Bad Debts file set up by FIA-NET S.A. Any irregular statement or abnormality may also be the subject of specific processing.
It is emphasised that clients have 70 days or, in some cases and depending on the bank, 120 days in which to oppose the use of credit cards if lost, stolen or fraudulently used, under the terms of Article L 132-6 of the monetary and financial law.
If, for any reason whatsoever, it was impossible to debit the sums owing by the client, the sale would be immediately terminated as of right and the online purchase would be cancelled.
In accordance with the law of 6th January 1978, modified on 6th August 2004 (the French Freedom of Information Act), a client is entitled to access and rectify personal data at any time and refuse to allow personal data gathered by FIA-NET to be processed. To do this, clients should send a letter and prove their identity to FIA-NET - Service Informatique et Libertés - Traitements n773061 et n1080905 - 22 rue Drouot, 75009 PARIS.
ARTICLE 7 – DESPATCH AND DELIVERY
When entering the order, a client must select the form of delivery from those proposed on the e-boutique website (Colissimo or Chronopost) and the address for delivery. In all cases, the delivery address must be within continental France.
Clients may ask for items ordered to be delivered to their home or office, to a third party, to a holiday location etc. They can also have the items delivered to one of the people of their choice.
With Express Chronopost delivery, any order placed before noon, excluding weekends and public holidays and subject to product availability and validation of payment, will be prepared by AMB during the afternoon and given to Chronopost at the end of the day. Chronopost services then guarantee delivery within continental France, including Corsica, within twenty-four hours of receiving the parcel, excluding weekends and public holidays.
If the client is absent when a Colissimo parcel is delivered to the address indicated by him/her, the carrier will normally leave a Failed Delivery Notice and the client can then pick the parcel up from the Post Office within fifteen days of the date of this Notice. Proof of identity will be required. After this time limit, the parcel will be returned to AMB. The PRINCESSE tam.tam e-boutique Customer Relations Department will then contact the client to arrange for the parcel to be sent out again or, if there is no response from the client, the Department will arrange to reimburse the sums paid.
If the client is absent when a Chronopost delivery is made to the address indicated by the client and if no Failed Delivery Notice is left, the client will have to contact the carrier and arrange a new delivery date.
When a parcel leaves the AMB warehouses and is despatched to the address indicated by the client at the time of ordering, the client receives an email from the www.princessetamtam.com website confirming the despatch and indicating the parcel tracking number.
The client can monitor progress on the processing of his/her order via his/her secure personal space (“Your Account”) accessible on the www.princessetamtam.com site. He/she can also find out about the parcel using the tracking number on the websites set up for Colissimo or Chronopost:
http://www.coliposte.net for Colissimo deliveries
http://www.chronopost.fr for Chronopost deliveries
Every delivery is deemed to have been made as soon as the item is made available to the client by the carrier. This is formalised by the delivery tracking services available on the Colissimo and Chronopost websites mentioned above.
If, five working days after the despatch of the parcel, the client is still without news, he/she should contact the nearest Post Office to the delivery address. If neither the Post Office nor the delivery tracking system available on the Colissimo and Chronopost websites indicated above has any trace of the parcel, the client should contact AMB via the PRINCESSE tam.tam e-boutique Customer Service Department which will then make enquiries at the Post Office.
The time limit for a final answer from the Post Office varies from one to three weeks after being made aware of the problem by the Department at AMB.
- If the parcel is traced, it is sent to the client: the delivery procedure then follows its normal course (delivery of the parcel or Failed Delivery Notice)
- If the parcel is declared lost (the final answer is often given within the maximum time limit i.e. three weeks), PRINCESSE tam.tam will inform the client and immediately reimburse the cost of the parcel (contents and postage).
The following are considered as cases of “force majeure” or “Acts of God” releasing AMB from its obligation to deliver goods – war, riot, fire, flooding, industrial action, accidents or the impossibility of receiving supplies.
In all circumstances, the delivery of our items within the stated time limits will only occur if our purchasers have met all their obligations towards us.
The client should check parcels upon delivery and make any reservations and claims that appear justified. Clients can even refuse to accept a parcel if it seems to have been opened or shows any obvious traces of damage. The said reservations and complaints should be made to the carrier by registered letter with acknowledgement of receipt within three working days of receipt of the goods, excluding pubic holidays, and a copy should be sent immediately to AMB. Failure to lodge a complaint within the said time limit will preclude any action being taken against the carrier, in accordance with Article L 133-3 of Commercial Law.
Clients should check that the items delivered correspond to the order. If the items delivered do not comply, in type and quality, with the specifications indicated on the order form, clients should inform the PRINCESSE tam.tam e-boutique Customer Service Department by phone and return the items to its address in accordance with the conditions specified in Article 8.
When the purchase has been made online, no complaints of any kind whatsoever can be dealt with in one of our boutiques.
ARTICLE 8 – RETURN POLICY
In accordance with Articles L 121-20 et seq. of Consumer Law, clients have seven clear days following the delivery of their order to change their minds and return the item without having to give any reason for the return or pay any penalties other than the cost of return postage. When several items ordered on the www.princessetamtam.com website have been sent in a single delivery (and in a single parcel) and the client decides, during the cooling-off period, to return all the items, the cost of the outward delivery will be reimbursed to him/her. However, if only some of the items ordered and despatched in a single parcel are returned during the cooling-off period, the cost of the outward delivery will remain payable by the client.
Moreover, because we want clients to be totally satisfied with their online purchases, they can return the item(s) purchased within thirty days of delivery. For all items returned between the 8th and 30th days, the outward delivery costs will be payable by the client. After this thirty day period, no returns will be accepted.
In all cases, items must be returned in their original packaging, complete, labelled, new, not worn, not laundered and accompanied by the return slip supplied with the order. The slip should be carefully filled in and sent to the following address:
PRINCESSE tam.tam
Retours e-boutique
50-52, bd Haussmann
75439 PARIS Cedex 09
Returned items that do not comply with the above conditions (returned in their original packaging, complete, labelled, new, not worn, not laundered) or which are damaged, spoilt or soiled by the client will not be reimbursed.
The costs and risks inherent to a return are always payable by the client. This being so, clients are strongly advised to send the parcel by any means which includes proof of sending and giving a certain date (registered letter with acknowledgement of receipt slip, Colissimo with tracking etc.).
If the return has been caused by a mistake on our part, the outward delivery costs paid by the client will be reimbursed.
Once the goods have been received, checked and accepted by our departments, the returned items will be reimbursed at their invoiced price by crediting the bank account corresponding to the credit card used to pay for the original items. This will be done by AMB as quickly as possible and, at worst, within thirty days following the company’s receipt of the returned items.
For all other information, complaint or question about the items themselves or the conditions of mail order sales introduced by AMB, clients should contact the PRINCESSE tam.tam e-boutique Customer Relations Department at the following address:
PRINCESSE tam.tam
Service Relation Client e-boutique
50-52, bd Haussmann
75439 Paris Cedex 09
or send an email to:
eboutique@princessetamtam.com, indicating in both cases the reference and date of the order.
ARTICLE 9 – SATISFACTION SURVEY
Your purchase on www.princessetamtam.com entitles you to take part in the “assessed site – premium site” scheme organised by FIA-NET S.A. through two customer satisfaction surveys designed to measure the quality of service you have experienced during your purchase. You can describe your personal experience to us and share it with the community of Internet users on the FIA-NET site. These surveys may be sent to you by FIA-NET or AMB by email or may appear in a pop-up after you have placed your order.
The information obtained from the two questionnaires is automatically processed under FIA-NET S.A.’s responsibility. Partial responses or the absence of any response to one or both satisfaction surveys does not affect the processing of your order in any way. FIA-NET S.A. and AMB both receive the nominative data obtained through the satisfaction surveys. Non-nominative data will be used by FIA-NET in accordance with current statutory requirements, in particular the law on the protection of personal data.
ARTICLE 10 – LOYALTY PROGRAMME
The Princesse tam.tam “Favorite” card is issued free of charge on request or if accepted by the client, subject to a purchase.
The card is valid solely on the www.princessetamtam.com website or in Princesse tam.tam boutiques taking part in the “Favorite” loyalty programme in continental France (including Corsica and Monaco) and in Belgium.
The “Favorite” card is strictly personal and cannot, under any circumstances be transferred or sold to any person nor used for purposes other than those defined by Princesse tam.tam in the present Conditions.
The “Favorite” card enables the holder to accumulate points called “Favours” (2 Favours for every 5 € spent) each time a purchase is made in the Princesse tam.tam boutiques taking part in the loyalty programme and on the www.princessetamtam.com website.
Favours are valid for twelve months as of the date of purchase through which they were gained. When the total number of Favours is sufficient, they can be turned into gifts consisting of products identical to those being purchased or samples and small items (the list of gifts is sent to cardholders each time it is updated). Every cardholder can “spend” the corresponding number of Favours and choose among the gifts on offer as part of the “Favorite” programme, to the exclusion of any other items, in all Princesse tam.tam boutiques taking part in the scheme and on the www.princessetamtam.com website.
The conditions under which “Favorite” offers can be obtained (identical items, samples or small gifts) and the period of validity of the Favours are specified in the emails and letters sent out to cardholders throughout the year. They can be obtained from the Princesse tam.tam boutiques taking part in the scheme on request or by mail by writing to:
Princesse tam.tam "Favorite"
50-52, bd Haussmann
75439 Paris
These offers are personal and cannot, under any circumstances, be used by a third party. They are also accessible in the boutiques taking part in the scheme.
Moreover, they can only be granted once per client and per offer, in boutiques taking part in the scheme upon presentation of the invitation and the Favorite card or online at www.princessetamtam.com by entering the Promotional Code given in the email or letter.
Once obtained, the offers cannot be exchanged. They cannot be replaced by money and are not reimbursable. If, at the time you request a special offer, the cumulative number of Favours on the card is greater than the number required for the said offer, the balance will be retained on the card and can be used to obtain another gift at a later date, within the bounds of the period of validity of Favours indicated above. Depending on the cumulative number of Favours acquired, you can also select one or more offers up to the “value” of the Favours available on the card.
If there is any dispute over the number of Favours acquired by the client, only the information contained in the Princesse tam.tam Client File shall be valid.
Our main special offers:
- For 120 Favours:
Free knickers for the purchase of a set of lingerie (top and knickers) or swimwear (bikini or one-piece): high-leg knickers, briefs, tanga, thong, boxer shorts, bikini or shorts from our lingerie or swimwear ranges. The free knickers are the least expensive of all the knickers purchased.
- For 160 Favours:
Free bra for the purchase of a set of lingerie (top and knickers) or swimwear (bikini or one-piece): bra or bikini top. The free bra is the least expensive of all the bras purchased.
- For 300 Favours:
A free set of lingerie i.e. a bra and knickers or a teddy or a combinette. Offer valid only in boutiques taking part in the Programme (not available on www.princessetamtam.com).
- For 120 and 160 Favours, the cardholder must have accumulated the Favours corresponding to the special offer before purchasing the lingerie set or swimwear. These special offers cannot be used together to purchase several sets of lingerie or swimwear.
If the card is lost or stolen, the cardholder should inform his/her Princesse tam.tam boutique as soon as possible or write to Princesse tam.tam "Favorite", 50-52, bd Haussmann, 75 009 Paris, so that the old card can be cancelled.
A new card with a new membership number will be issued free of charge and the number of Favours accumulated and not used will be transferred to the new membership number.
Princesse tam.tam cannot be held responsible if not informed of the loss or theft of the card.
ARTICLE 11 – WARRANTY AND LIABILITY
Notwithstanding the specific conditions of warranty supplied to clients with any item delivered to them, the items sold on the www.princessetamtam.com website are subject to the warranty conditions required by law.
AMB cannot be held responsible in the following circumstances:
- if there is a failure to comply with any of the contractual obligations because of fortuitous circumstances or Acts of God;
- if there are any non-substantial differences between the photos, texts and illustrations of the items on our website and the items ordered.
ARTICLE 12 – CONFIDENTIALITY OF DATA
AMB manages an electronic file containing certain personal data on its clients. When an order is placed on the www.princessetamtam.com website by a new client, the database stores the corresponding information so that the company can target his/her expectations and requirements more closely in the future and facilitate assistance from the E-boutique Customer Relations Department.
The database has been declared to the authorities in accordance with legal requirements on computer systems, files and personal freedom laid down in the law of 6th January 1978, modified by the law of 6th August 2004.
If a client agrees to provide individual personal data, he/she is then legally entitled to access, withdraw and rectify the information and may require any personal data that is no longer relevant to be deleted by writing to AMB at the following address:
PRINCESSE tam.tam
Service Relation Client e-boutique
50-52, bd Haussmann
75439 Paris Cedex 09
Depending on the choices made when they set up or check their accounts online, clients can decide whether or not they wish to receive special offers from the PRINCESSE tam.tam brand and/or special offers from external companies that are PRINCESSE tam.tam partners.
If a client no longer wishes to receive these offers, he/she can ask to unsubscribe at any time from this page:
http://www.princessetamtam.com/PrincesseTamTam.Site/en/UnsubscribeNewsletter.aspx.
The www.princessetamtam.com site uses cookies. A cookie is a computer file stored on the client’s hard drive to improve and personalise the service provided by AMB. The client can refuse to accept cookies by configuring his/her Internet browser accordingly.
ARTICLE 13 – INTELLECTUAL PROPERTY RIGHTS
The "PRINCESSE tam.tam" brand, illustrations, logos, slogans, drawings and styles featured on the website are and shall remain the sole property of the AMB company. Any reproduction, whether total or partial, done without the express prior authorisation of AMB, is strictly prohibited under the terms of Articles L 335-2 and L 335-3 of intellectual property law. It constitutes a counterfeit and is an offence.
ARTICLE 14 – APPLICABLE LAW
The present General Conditions of Sale and the commercial links between the AMB company and the client shall be subject to French law. Any litigation arising from the commercial relationship between AMB and the client shall be brought before the Courts in France.