Our Customer Service is open Monday to Thursday (9 am-6 pm) and Friday (9 am-3.30 pm) excluding bank holidays. Please note that these are French times.By email
+33 1 43 12 03 03
Service Client e-boutique
151 rue Saint Honoré
Please contact Customer Services if necessary.
Any items returned incomplete, damaged, worn or dirty will not be accepted.
the item must be returned to the address stated below with the completed returns form. You can find it in "MY ACCOUNT". Please complete it online and state if you want a credit note or refund and the reason for the return.
We recommend you keep proof of postage.
Zone d'activité du Pérou
1 avenue de la Concorde
• Credit note: valid for six months on the online shop from the date of emission, it is divisible and non-refundable.
• Refund: refunds are made to the bank account used to pay for the order.
Orders delivered via the click & collect service: Purchases may be exchanged or a credit note, which will be valid for 6 months for use in store, and may be issued for items returned within 30 days of collection from the pick-up store. No refunds will be given at the collection point. If you require a refund or a voucher for the online store, you must return the item(s) to the warehouse. Return shipping will be paid by our customers.
In the event of an order placed using a promo code with a discount based on purchasing a specific number of items, the return of one or more items may terminate the discount should the necessary number of items for the discount fail to be reached. The refund will reflect the voided discount.
However, you cannot request both an exchange and refund. A credit note would be sent for the remaining item/s. You have 30 days from receipt in shop to return your item/s.
• If you’re a “Favourite” and you proceed to an exchange of an item, the amount of “Favours” earned thanks to this item will be withdrawn, and the amount of “Favours” earned thanks to the new item will be credited.
• If the item ordered thanks to your collected “Favours” is not available, the used “Favours” will be credited back to your account.
Please state the product reference/s you wish to receive if you choose an exchange.
It takes up to 30 days to process but we try to handle your request with 72 hours of receiving the return at the warehouse (outside promotional periods).
Please keep your proof of postage.
We deliver to the following countries: Mainland France, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, United Kingdom*, Slovakia, Slovenia, Sweden.
*If you wish to have your order delivered to the United Kingdom, please visit our British online shop princessetamtam.co.uk
- express delivery with Chronopost,
- standard with Colissimo
- delivery to selected pick-up stores (click & collect).
Deliveries to Europe are handled by Colissimo international.
For France, the delivery with Colissimo takes between 3 and 5 working days after shipment (Monday to Saturday, bank holidays excluded).
The click & collect service delivers to selected store collection points within 3 working days (Monday to Saturday, excluding public holidays). You will receive an email notification when your package arrives in store. The delivery must be picked up within 30 days. You must present your ID and the email notification upon collection. You must also sign for the package. If you send another person to collect the delivery on your behalf, they must present both your ID and theirs.
The delivery to France with Chronopost is guaranteed within 24 hours for every order placed before noon (Monday to Saturday, bank holidays excluded).
Deliveries beyond France are handled by Colissimo international (except for the United Kingdom where it’s handled by UPS).
These services guarantee you a delivery within 5 to 10 working days (Monday to Saturday, bank holidays excluded) from the date of shipment.
You will receive an email confirming your order has been shipped and a tracking number.
A signature is required upon delivery.
Home-deliveries is free for orders over 50€.
Deliveries beyond France is free for orders over 120€. Below the amount of 120€, the delivery costs depend on the country:
• France and Netherlands: 6,95€
• Germany and Austria: 9€
• Belgium and Luxembourg: 12€
• Italy and Spain: 14€
• Denmark, Portugal and Ireland: 15€
• Finland, Hungary, Iceland, Poland, Czech Republic, Sweden and Greece: 19€
Please check your order before moving onto secure payment. When you click “CONFIRM”, you agree in full to Princesse tam.tam’sTerms and Conditions.
You can also track your order from your account in the “Orders”section. Click the order number to access the courier’s tracking number.
Please contact Customer Services with your order number and tracking number to launch an investigation with the courier.
Please contact Customer Services to check availability in our stores.
The size guide also appears at the bottom of the page in the "ADVICE" section.
Please view “CARE GUIDE” at the bottom of the "ADVICE" section for further information.
We will do an initial check with our Quality Service and contact you about how to proceed.
At no point do we have access to your bank details and they are not saved on our website.
You can save your credit card/s and use them for your next order simply by entering your cryptogram.
You can also pay by Paypal on Princesse tam.tam. The secure payment method enables you to pay online without entering your card number. All you need is an email address and your Paypal password.
You can check your credit note balance on our online shop on the page "MY ACCOUNT".
Credit notes issued in our physical shops are only valid in our physical shops.
If the credit amount is more than your order total, your credit note balance will appear.
If the credit amount is less than your order total, you must complete the purchase using another payment method.
Note: our credit notes are valid for 6 months and are divisible.
Click "First Time?" and enter your email address in the “Email” field.
Click "SIGN UP", complete the form and click "REGISTER".
A valid password must have a minimum of 8 characters.
You’ll receive an email confirmation when you create your account. Your user information is required to identify you and place orders securely on our online shop.
Click "Have We Met Before?", enter your email address and password.
Click "LOG IN" to enter your account.
You’ll stay logged on if you don’t log off from your session.
• Change your email address
• Change your password
• Update your personal information
Go to "Address book" to change your delivery or invoice address/es by selecting the address and clicking "Change".
If you can’t remember the password, click “Forgotten your password?” then enter your email address to instantly receive an email with a link to reset your password.
Please check your spam folder if you don’t receive the email.
If that doesn’t work, please contact Customer Services.
To change your password, click "Personal information" whilst logged onto your account then "CHANGE MY PASSWORD" and enter your old and new password in the appropriate fields.
If that doesn’t work, please contact Customer services.
Log into your account to add an item to your wishlist. Visit the product page, select the size you want and click "Add to my wishlist" .
To view your entire wishlist, click "Wishlist" in "MY ACCOUNT".
• Just click on the icon to share it on Facebook
• to send it to a friend, just click on the icon
If you decide to email your wishlist you will have to complete all the fields in the form that appears and click "SEND".
You can even print your wishlist by clicking "Print my wishlist".
You can add items individually if you click "BUY!"" under the item you want.
You won’t be able to add the item to your basket if it’s out of stock.
You can change the size and number of items in your wishlist.
Don’t forget to press "SEND" to send your subscription.
If you don’t have an account, click on "NEWSLETTER" at the bottom of the page, complete the "Email" field and click "OK".
Don’t forget to press "SEND" to send your subscription.
If you don’t have an account, click on "Click here to unsubscribe from our newsletters" at the bottom of our newsletters.
You can also contact Customer Services to unsubscribe.
Favours are valid for 1 year from the date of purchase.
• A surprise gift the month of your birthday
• Exclusive offers all year round
• News, fashion and must-haves!
• 160 Favours: Get a free 2nd bra or bikini top when you buy a lingerie set, swimwear set or body. The cheapest top in your basket is free.
• 300 Favours: Get a free lingerie set, body or nightwear set. This amount cannot be used online.
You must reach the chosen amount to release your Favours.
Your basket also displays the number of Favours you’ll get from the current order.
Rendez-vous dans « 1ère RENCONTRE ? » et saisissez votre adresse e-mail dans le champ « E-mail ».
Click “SIGN UP”, complete the form and state your Favourite number (provided in-store) in the “Favourite N°” field (13 figures). You must also complete the “Email” field with the same email address you provided in-store to create your Favourite account. Click “SAVE” once you’ve completed all the information.
You will receive an email confirming your account has been created. You need your user information to log-in and place orders securely on our online shop.
Please contact Customer Service if it doesn’t work.