OUR WARRANTIES

• 100% secure payment

You can pay online with peace of mind. You can choose between 2 payment methods.

ADYEN
Payment security is provided by the European online payment leader Adyen so you can pay through secure links (https). Payment is secure, your bank details are encrypted by SSL protocol. At no point do we have access to your bank details and they are not saved on our website.

PAYPAL
You can also pay by Paypal on Princesse tam.tam. The secure payment method enables you to pay online without entering your card number. All you need is an email address and your Paypal password.
Find out more about Paypal

• Delivery times and tracking

When you place your order on www.princessetamtam.com, we will prepare your order for shipping in 24-48 hours and a maximum of 5 working days during peak times such as the sales and Christmas.
Princesse tam.tam delivers orders in 22 countries, in France and abroad. We have chosen the best-known transport methods to deliver orders all over mainland France and Europe in the best conditions. You can track the status of your order in "Order tracking".

Here are our delivery times and associated rates: Princesse tam.tam has chosen Colissimo to deliver orders in mainland France. The service costs 6.95€ with guaranteed delivery in 3-5 working days (Monday-Saturday).
Princesse tam.tam has chosen Colissimo to deliver orders in Europe. The price of this service is subject to destination with guaranteed delivery in 10 working days (Monday-Saturday).

We deliver to: mainland France, Monaco, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Malta, Holland, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.

• Money back guarantee

Our items have been carefully made to ensure you are fully satisfied.
If you are not satisfied, without prejudice to the legal 14-day withdrawal period, you can return your items within 30 days of receipt and request an exchange, credit note or refund. There's a returns slip to print and return with your order on your online account.
If you do not state your request on your returns slip, you will be sent a non-refundable credit note.
However, you cannot request both an exchange and refund for a single return.