Princesse tam.tam - Women's lingerie, Swimwear & Homewear
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  • PROMOTIONS Home
    • beautiful days lingerie
      • 20€ offered when you buy 2 or more items*
      • Nice prices
      • THE MIX AND MATCH LOUNGEWEAR
      • 1+1 = 10€ offered*
    • Collection lingerie: soutien-gorge et bas
    • Discount on a selection of loungewear
    • Collection lingerie: soutien-gorge et bas
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    • ALL LINGERIE
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      • 5 key shapes
      • wireless
      • underwired
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      • bralettes
      • post-surgery bras
      • full-cup
      • accessories
      • ---
      • bodies
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      • high-waisted briefs
      • tangas | strings
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      • period pants
    • Our collections
      • the french lace lingerie
      • the essentials
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      • shade of beige
      • the organic cotton
      • green selection
      • ---
      • GOOD DEALS
      • beautiful days lingerie
      • ---
      • gift card
    • prêt à porter et lingerie féminine pour la fête des mères
    • prêt à porter et lingerie féminine pour la fête des mères
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    • ALL LOUGEWEAR
    • Categories
      • pyjamas
      • camis | tank tops
      • tops | t-shirts
      • jumpers | ponchos
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      • nightshirts | dresses
      • bathrobes | dressing gowns
      • accessories
      • ---
    • Our collections
      • SPORT COLLECTION
      • IN AND OUT
      • 100% linen
      • green selection
      • ---
      • GOOD DEALS
      • The mix & match : 1+1 = 10€ offered
      • ---
      • gift card
    • Pyjamas de l'été : colorés et légers.
    • Pyjamas de l'été : colorés et légers.
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    • Material
      • microfiber
      • tulle
      • cotton
      • invisible
    • Shapes
      • bras 29€
      • briefs 19€
      • tangas | strings 19€
      • shorts 19€
      • ---
      • all selection
    • Microfiber panties, tulles, cottons
    • Microfiber panties, tulles, cottons
  • Swim Home
    • SWIMSUITS
      • 1 piece swimsuits
      • 1 piece padded swimsuits
      • ---
      • swimwear tops
      • soft cup
      • underwired
      • with pads
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      • triangles
      • half-cup
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      • low-waist bikini briefs
      • high-waisted bikini briefs
    • Our collections
      • AZUR CAPSULE
      • iconic swimwear
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      • feel good swimwear
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      • gift card
    • Swimsuits and beachwear for the summer
    • Swimsuits and beachwear for the summer
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    • know-how by princesse

      KNOW-HOW BY PRINCESSE

    • engagées : nos engagements éco-responsables

      COMMITTED: DISCOVER OUR ACTIONS

    • know-how by princesse

      KNOW-HOW BY PRINCESSE

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    TERMS AND CONDITIONS FOR USE OF THE WEBSITE AND GENERAL TERMS AND conditions OF SALE

    Last up-date: March 2023

    Princesse tam.tam cannot be considered responsible if the order delivery is delayed due to exceptional processes established by postal services,
    in particular concerning the reception of parcels. Delivery to Princesse tam.tam stores in France is temporally not available.

    PREAMBLE

    These terms and conditions for use and general terms and conditions of sale (hereafter the “GTCS”) apply exclusively between any user of the on-line sale website www.princessetamtam.com (hereafter the “Website“) and the company Princesse tam.tam, a simplified joint stock Company with capital of 20,464,000 euros, and head office at 151 rue Saint Honoré – 75001 PARIS, registered in the Paris Trade Registry under number 327 611 406 (hereafter “Princesse tam.tam“ or the “Seller“).

    The purchase of products for sale on the Website is reserved for adult private individuals, not traders, possessing their full legal capacity (hereafter the “Customer”).

      The Customer undertakes to read carefully these GTCS before using the Website. The act of placing an order on the Website entails the Customer’s full and entire agreement with these GTCS of which he recognises having full knowledge.

    ARTICLE 1 - CUSTOMER ACCOUNT

    Before placing an order on the Website, the Customer must open a customer account. For this purpose, he must complete a form in the “My account” section with his personal details, and the Customer undertakes to give true information and not to steal the identity of a third party nor modify his age.

    The Customer indicates notably his e-mail address and a password (comprising at least 8 characters), which shall be used for identification on the Website subsequently. The identifier and password are personal and the Customer undertakes not to divulge them.

    ARTICLE 2 - PRICES

    The prices of products on the site are in euros, including all taxes, and do not include the delivery costs, of which the amount is specified before final confirmation of the order by the customer.

      In the event of an obvious pricing error, which can notably be due to a technical problem, Princesse tam.tam reserves the right not to accept the order.

      The products remain entirely the property of Princesse tam.tam until the price has been paid in full.

      When an order is placed with a reduction linked to the simultaneous purchase of a predetermined number of articles, the return of one or several articles by the Customer may result in the cancellation of the reduction, when the number of articles necessary for this reduction is no longer met. The reimbursement to the Customer shall take account, where appropriate, of the fact that the reduction is no longer applicable and the difference shall therefore be charged to the amount reimbursed to the Customer in respect of the returned articles.

    ARTICLE 3 - PRODUCTS

    The products for sale are displayed on the Website according to their availability, and the offers remain valid for as long as they remain visible on the Website.

    Princesse tam.tam reserves the right, at any time, to withdraw any product for sale on the Website.

    In the event that a product is no longer available after an order has been confirmed, the Customer is informed rapidly by e-mail and the missing item(s) is/are automatically cancelled and reimbursed.

    The descriptions of products for sale on the Website are purely indicative. Similarly, the photographs may differ slightly from reality, notably due to the configuration of the display settings of the computer used.

    ARTICLE 4 - ORDERS

    To place orders, the Customer must register or identify himself through his customer account and follow the on-line buying process by adding the products to his basket. By viewing his purchase basket page, the Customer may take note of the various delivery methods and their cost, and the countries concerned.

    After having confirmed the order and chosen the delivery method, the Customer must check the products ordered and take note of the GTCS. Once the Customer has clicked on “Pay for my order”, he is presumed to have accepted the GTCS, the prices of the products, the contents of his order and the delivery address.

    After payment, the Customer shall receive an e-mail confirming the order. This e-mail does not constitute acceptance of the order by Princesse tam.tam, who reserves the right to refuse an order, notably in the event of the abnormal character of the order (notably due to the forbidding of the purchase of products for resale), abnormal or abusive complaints, exchanges or returns, existing disputes with the Customer or non-payment of a previous order.

    Princesse tam.tam may not be held liable for a typing error by the Customer preventing the receipt of the e-mail confirming the order and/or delivery of the order.

    ARTICLE 5 - PAYMENT

    Orders can be paid for in a single transaction by card (credit card, Visa, Mastercard or American Express), Paypal, Google Pay and Apple pay or in instalments with Klarna. For further information about paying for your order in instalments, please see the FAQ section of our website.

    Card payments are debited when the order is shipped, after confirmation from the card provider. The order is automatically cancelled if the card provider rejects payment.

    Adyen provides secure payment by using SSL to encrypt bank details. Any data is encrypted when the Client saves their card details for future transactions. The Client's bank details never route through the Princesse tam.tam IT system.

    In the event of card fraud, please contact your bank to dispute the transaction then contact Customer Service who will tell you what to do next:
    • by phone on: 09 69 39 29 22 (from France) or + 33 1 43 12 04 44 (from overseas), Monday-Friday: 9am-6pm
    • using our website contact form
    • or by email: service.client@princessetamtam.com.

    ARTICLE 6 - DELIVERY

    6.1 - Country of delivery

    The products for sale are only delivered to the following countries: Metropolitan France, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Pologne, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.
    Due to customs procedures, we do not deliver to the following destinations: French overseas departments and territories, overseas territorial communities and countries, Andorra, Büsingen and Heligoland (Germany), the Faeroe Islands, Greenland (Denmark), the Canary Islands, Ceuta, Melilla (Spain), the Aland Islands (Finland), Mount Athos (Greece), Campione d'Italia, Livigno, San Marin and the Vatican (Italy), Jersey and Guernsey (Great-Britain).

    6.2 - Delivery times

    Princesse tam.tam uses its best efforts to ensure prompt delivery of the orders. Orders registered on the Website as from Friday 1 pm, Saturday or Sunday shall only be processed on the following Monday. Orders registered on the Website on public holidays shall be processed on the following working day.

    From the dispatch of the order, average delivery times are as follows:
    • 24 hours with Chronopost after validation of the order on the working day;
    • 3 working days in a selection of click & collect store collection points in France;
    • 3 to 5 working days with Colissimo for France;
    • 5 to 10 working days for Colissimo International.
    The delivery may however be delayed for reasons beyond the control of Princesse tam.tam. In this case, Princesse tam.tam undertakes to keep the Customer informed of the situation.

    A delivery is presumed to have been carried out as soon as the transporter’s control system registers the placing of the parcel at the Customer’s disposal (delivery against signed receipt).

    If the parcel is damaged or its content does not comply with the order, the Customer must contact Princesse tam.tam's e-shop Customer Service Department within fifteen (15) days of the receipt of the products, in order to arrange the return of the products in compliance with the procedure set out in article 8.2.

    ARTICLE 7 - RIGHT OF CANCELLATION

    7.1 - Exercise of the right of cancellation

    The Customer has a right of cancellation of fourteen (14) days following the date of receipt of the Products, in order to return the product(s) ordered, without having to give a reason nor pay penalties, in compliance with Directive 2011/83/EU of 25 October 2011 as transposed.

    Any cancellation of an order must be notified:
    • either by telephone, from Monday to Friday from 9 a.m. to 6 p.m.,on 09 69 39 29 22 (from France) or +33 1 43 12 04 04 (from overseas)
    • either by using the withdrawal form template below, or by completing the cancellation slip available in the Customer account, section “My orders”, to be returned by e-mail to service.client@princessetamtam.com or by post to:
    Princesse tam.tam
    Service Relation Client e-shop
    151 rue Saint Honoré
    75001 Paris
    France

    For the attention of: Princesse tam.tam, Service Clients e-shop 151 rue Saint Honoré 75001 PARIS - service.client@princessetamtam.com :

    I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the item presented below:

    Ordered on (*)/received on (*):

    Name of consumer(s):

    Address of consumer(s):

    Signature of consumer(s) (only if the present form is sent as a paper format):

    Date:

    (*) Cross out as appropriate.
     

    7.2 - Methods of return

    After having notified Princesse tam.tam of the cancellation, the Customer must return the products concerned within 14 days maximum as from this notification, accompanied by the return slip (to be completed online and printed by going to the Customer Account, section “My orders”).

    Reimbursements for products under the right of withdrawal must be requested within fourteen (14) calendar days from the date of notification of withdrawal or deferred until the day on which the Products are received by Princesse tam.tam.

     

    ARTICLE 8 - REIMBURSEMENT OF PRODUCTS AND EXCHANGE (only for click & collect orders)

    8.1 - “Satisfied or money back” guarantee

    Without prejudice to the provisions of the right to cancellation indicated in article 7, Princesse tam.tam offers Customers a total period of thirty (30) calendar days as from the date of receipt of the products to return all or part of their order not giving them satisfaction, to exchange it (only for click & collect orders) or be reimbursed.

    No product bought on the Website may be accepted as a return in a shop.

    In the event of abnormal or abusive returns, Princesse tam.tam reserves the right not to accept the return and to refuse a subsequent order.

    8.2 - Conditions and methods of return

    Orders delivered via Colissimo or Chronopost: none of the products returned by the Customer, whether under the right of cancellation or the “satisfied or money back” guarantee, must have been used, damaged, dirtied or washed by the Customer. They must be returned whole, with their bag and/or label, in suitable wrapping and accompanied with the return slip (to be completed online and printed by going to the Customer Account, section “My orders”).

      The cost of the return is payable by the Customer. You will only be reimbursed the postal fees for the delivery of your order should you exercise your right of cancellation within 14 days as from reception of your parcel and only if your return your entire order.

    The products must be returned to our warehouse, at the following address:
    Princesse tam.tam
    Retours e-shop
    Zone d'activité du Pérou
    1 avenue de la Concorde
    91320 Wissous
    FRANCE


    Princesse tam.tam may not be held liable for any loss or damage incurred during the transport; Customers are therefore advised to use a service with tracking. In the event of loss or damage during transport, the Customer must contact his transporter directly.

    If the articles are not received at the warehouse, Princesse tam.tam shall not be able to process the return.

    Orders delivered via the click & collect service: Purchases via the click & collect service may be exchanged. No refunds will be given at the collection point.

    8.3 - Reimbursement

    Once the products are returned and checked by Princesse tam.tam, the Customer shall be reimbursed in compliance with the method chosen on his return form. The reimbursement shall be made within thirty (30) calendar days as from the date of receipt of the Products by Princesse tam.tam.

    Purchases via the click & collect service may be exchanged. No refunds will be given in store. If you require a refund, you must return the item(s) to the warehouse. Return shipping will be paid by our customers.

    ARTICLE 9 - MEMBERSHIP PROGRAM

    9.1 - Membership Program Description

    The Princesse tam tam "tam tam club" membership program (hereinafter called "Programme") is available for free on request or consent by the client (hereinafter called "Member") and provides access to the Programme's offers (hereinafter called "Offers") for any purchase of a full price Princesse tam tam product (hereinafter called "Purchase"). This Programme is exclusively available on the www.princessetamtam.com website (hereinafter called "Website") or Princesse tam tam shops (excluding concessions and factory shops) in mainland France, Corsica and Monaco (hereinafter called "Princesse tam tam Shops"). The Program is available on the Website and Shops from February 5th 2021. The Program is on an individual basis and cannot be used for purposes other than those detailed by Princesse tam tam in these T&Cs.

    The Program enables Purchases to be added up on the Website and Princesse tam tam Shops. Total Purchases provide a status that gives access to specific Offers (hereinafter called "Status").

    The Program has three types of Status based on the Member's total Purchases over the last 12 months under the following terms:
    - Princesse <3
    - Princesse <3<3
    - Princesse <3<3<3

    Members can check their Status on "My Account" on the Website or by asking a sales advisor in Princesse tam tam Shops.
    Subject to total Purchases over the last 12 months, the Member's Status is updated on the 2nd day of each month before the returns period for each Purchase expires.
    Total Purchases are calculated from the first Purchase for new Members registered on the Princesse tam tam customer database (hereinafter called "Princesse tam tam customer database") when they join the Programme.
    Total Purchases are calculated from September 1st 2019 or from the date Members register on the Princesse tam tam customer database for Members who register on the Princesse tam tam customer database before February 5th 2021.

    Joining the tam tam club membership programme is paperless so Members won't receive a card.

    Where necessary, Programme Offer T&Cs and their validity period are detailed in email or postal communication with Programme Members throughout the year, on request at Princesse tam tam Shops or by post when you write to:
    Princesse tam tam
    Service Relation Client
    151 rue Saint-Honoré
    75001 Paris
    France

    In the event of disputes regarding the Member's Status, information on the Customer database alone applies.

    9.2 - Membership Program Offers

    Offers are based on the Member's Status.

    Offers are as follows:
    - Princesse <3
    (Gifts, invitation to private sales, invitation to our in-store events)
    - Princesse <3<3
    (Exclusive gifts​, birthday present​, invitation to preview private sales, invitation to our in-store events​, dedicated customer service)
    - Princesse <3<3<3
    (Even more exclusive gifts, very special birthday present (ongoing project), invitation to preview private sales, invitation to our in-store events​, free express delivery (only in France), dedicated customer service​, become a Brand Ambassador: share your thoughts about the products and go behind the scenes at Princesse tam tam to get to know us better (ongoing project))

    Gifts provided as part of the Program cannot be exchanged, compensated or refunded.

    9.3 - Membership Program Modification


    Princesse tam tam reserves the right to modify, suspend or terminate the Program as long as Members are given prior notification within a reasonable timeframe. In the event of the Program's termination or a change affecting Offers, Members will be informed on the Website, by email and/or notification in-store and no further action can be taken against Princesse tam tam. Members shall not be liable for any compensation in the event of modifications or terminations.

    ARTICLE 10 - LEGAL GUARANTEES

    All the Products are covered by the legal compliance guarantee provided for in the French Consumers’ Protection Code, as well as the Civil Code guarantee concerning hidden defects, providing that the use was normal and that the care advice was followed:

    • Consumers’ protection code
    The seller is obliged to deliver goods complying with the contract and to answer for the compliance defects existing on delivery. The seller also answers for compliance defects resulting from the packaging, the assembly instructions or the installation when it is contractually bound to carry out the installation or when this is carried out under its responsibility.

    To comply with the contract, the article must:
    1º Be specifically for the use habitually expected for a similar article and, depending on the case:
    - correspond to the description given by the seller and possess the qualities which the latter has presented to the buyer as a sample or model;
    - resent the qualities which a buyer may legitimately expect in view of the public declarations made by the seller, by the manufacturer or by its representative, notably in the advertising or labelling;
    2º Or present the characteristics defined by mutual agreement between the parties or be specifically for any special use sought by the buyer, brought to the seller’s attention and which the latter has accepted.

    Any legal action resulting from a compliance defect is statute-barred two years after delivery of the article.

    • Civil code
    The seller is bound by the guarantee concerning hidden defects of the item sold making it unfit for the use intended for it, or which reduce this usability so that the buyer would not have bought it, or would have paid a lower price if he had been aware of them.

    Any legal action resulting from prohibitive defects must be instigated by the buyer within two years as from the discovery of the defect.

    ARTICLE 11 - INTELLECTUAL PROPERTY

    All the intellectual property rights of the Website and its contents belong exclusively to Princesse tam.tam. No total or partial reproduction, use or modification of any element of the Website, in whatever form, may be carried out without the express authorisation of Princesse tam.tam who reserves the right to instigate legal action in respect of intellectual property.

    The Customer is granted a limited licence, including consultation and use of the Website personally, and excluding downloading or modifying the contents, wholly or partly, without the express written agreement of Princesse tam.tam. This licence excludes any use of the Website for commercial purposes or resale, any recuperation and use of descriptions or tariffs of the products, any derived use of the Website or its contents, or any use of data exploration tools, indexation robots or tools for the collection and extraction of data. It is forbidden to reproduce, duplicate, copy, sell, or in any other way use all or part of the Website for commercial purposes without express written authorisation. It is forbidden to use techniques enabling the incorporation of any commercial brands, logos, exclusive information (including pictures, texts, page layouts or forms) belonging to Princesse tam.tam without express written authorisation. It is forbidden to use meta tags or any other “hidden text” using the name or commercial brands without express written authorisation.

    ARTICLE 12 - SUNDRY PROVISIONS

    12.1 - Force majeure

    Princesse tam.tam shall not be liable for the delay in the total or partial execution or non-execution of its obligations, if that is provoked by a force majeure event, notably in the event of perturbation or total or partial strike of the postal services and means of transport and/or communication, floods or fire. Princesse tam.tam shall inform the Customers of a force majeure event, at the latest within five (5) working days following its occurrence. Princesse tam.tam shall use its best efforts to inform the Customer, as quickly as possible, of the means of transport for his order during the period affected by the force majeure event.

    12.2 - Partial non validity

    If one of the provisions of these GTCS were found to be null and void or not binding, the other GTCS would remain valid, unless the invalidated obligation were an essential obligation of which the deletion or cancellation prevented the application of the whole of the GTCS.

    12.3 - Conservation and archiving of transactions

    The invoices are archived on a reliable and lasting format so as to constitute a faithful and lasting copy.

    12.4 - Changes to the GTCS

    Princesse tam.tam reserves the right to change, modify, add to or delete all or part of these GTCS, at any time. Any modification to the GTCS shall be published on the Website. The date shown in the heading of these GTCS shall be modified to indicate the date of the latest update. The GTCS applicable to an order are those in force as at the date of payment for the order.

    12.5 - Mediation

    Mit dem Beschluss vom 15. Februar 2021 ordnete die Commission d'Evaluation et de Contrôle de la Consommation (CECMC) an, MEDICYS von der Liste der Verbraucherschlichtungsstellen zu streichen. Bis die Kontaktdaten des neuen Schlichters bekannt sind, wenden Sie sich im Falle einer Streitigkeit bitte an unseren Kundendienst unter +33 1 43 12 03 03.

    In accordance with the provisions of the French Consumer Code concerning “the mediation process for consumer disputes”, the Customer has the right to resort to a mediation service free of charge. Electronic link to the Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ENG

    The Fédération de la Maille et de la Lingerie has signed a framework agreement with the MEDICYS mediation agency that enables its members, including Princesse tam.tam, to seek out-of-court dispute arbitration. This mediation agency can be contacted: 

    - Electronically at: https://www.medicys.fr/

    - By mail at: MEDICYS - Centre de médiation et règlement amiable des huissiers de justice - 73, Boulevard de Clichy, 75009 Paris, France

    Disputes cannot be examined by the consumer mediator until: 

    a) The Customer has provided proof that he/she has first made an attempt to settle the dispute directly with the Seller through a written complaint;

    b) The Customer files the request with the mediator within a period of less than one year from the date of the written complaint sent to the Seller.

    The request must not be clearly unfounded or abusive. Lastly, if the dispute has already been examined or is being examined by another mediator or by a court, or if it does not come within his/her sphere of competence, the mediator must refuse the Customer’s request. If the request is not deemed admissible, the mediator informs the Customer of the refusal of his/her request for mediation within three weeks of receiving the Customer’s file.

    12.6 - Applicable law and jurisdiction

    These GTCS are subject to French law. In the event of a dispute, French courts shall have sole jurisdiction. The Parties undertake however to seek an amicable solution before taking any legal action.

    TERMS AND CONDITIONS FOR USE OF THE WEBSITE AND GENERAL TERMS AND conditions OF SALE

    Last up-date: March 2023

    Princesse tam.tam cannot be considered responsible if the order delivery is delayed due to exceptional processes established by postal services,
    in particular concerning the reception of parcels. Delivery to Princesse tam.tam stores in France is temporally not available.

    PREAMBLE

    These terms and conditions for use and general terms and conditions of sale (hereafter the “GTCS”) apply exclusively between any user of the on-line sale website www.princessetamtam.com (hereafter the “Website“) and the company Princesse tam.tam, a simplified joint stock Company with capital of 20,464,000 euros, and head office at 151 rue Saint Honoré – 75001 PARIS, registered in the Paris Trade Registry under number 327 611 406 (hereafter “Princesse tam.tam“ or the “Seller“).

    The purchase of products for sale on the Website is reserved for adult private individuals, not traders, possessing their full legal capacity (hereafter the “Customer”).

      The Customer undertakes to read carefully these GTCS before using the Website. The act of placing an order on the Website entails the Customer’s full and entire agreement with these GTCS of which he recognises having full knowledge.

    ARTICLE 1 - CUSTOMER ACCOUNT

    Before placing an order on the Website, the Customer must open a customer account. For this purpose, he must complete a form in the “My account” section with his personal details, and the Customer undertakes to give true information and not to steal the identity of a third party nor modify his age.

    The Customer indicates notably his e-mail address and a password (comprising at least 8 characters), which shall be used for identification on the Website subsequently. The identifier and password are personal and the Customer undertakes not to divulge them.

    ARTICLE 2 - PRICES

    The prices of products on the site are in euros, including all taxes, and do not include the delivery costs, of which the amount is specified before final confirmation of the order by the customer.

      In the event of an obvious pricing error, which can notably be due to a technical problem, Princesse tam.tam reserves the right not to accept the order.

      The products remain entirely the property of Princesse tam.tam until the price has been paid in full.

      When an order is placed with a reduction linked to the simultaneous purchase of a predetermined number of articles, the return of one or several articles by the Customer may result in the cancellation of the reduction, when the number of articles necessary for this reduction is no longer met. The reimbursement to the Customer shall take account, where appropriate, of the fact that the reduction is no longer applicable and the difference shall therefore be charged to the amount reimbursed to the Customer in respect of the returned articles.

    ARTICLE 3 - PRODUCTS

    The products for sale are displayed on the Website according to their availability, and the offers remain valid for as long as they remain visible on the Website.

    Princesse tam.tam reserves the right, at any time, to withdraw any product for sale on the Website.

    In the event that a product is no longer available after an order has been confirmed, the Customer is informed rapidly by e-mail and the missing item(s) is/are automatically cancelled and reimbursed.

    The descriptions of products for sale on the Website are purely indicative. Similarly, the photographs may differ slightly from reality, notably due to the configuration of the display settings of the computer used.

    ARTICLE 4 - ORDERS

    To place orders, the Customer must register or identify himself through his customer account and follow the on-line buying process by adding the products to his basket. By viewing his purchase basket page, the Customer may take note of the various delivery methods and their cost, and the countries concerned.

    After having confirmed the order and chosen the delivery method, the Customer must check the products ordered and take note of the GTCS. Once the Customer has clicked on “Pay for my order”, he is presumed to have accepted the GTCS, the prices of the products, the contents of his order and the delivery address.

    After payment, the Customer shall receive an e-mail confirming the order. This e-mail does not constitute acceptance of the order by Princesse tam.tam, who reserves the right to refuse an order, notably in the event of the abnormal character of the order (notably due to the forbidding of the purchase of products for resale), abnormal or abusive complaints, exchanges or returns, existing disputes with the Customer or non-payment of a previous order.

    Princesse tam.tam may not be held liable for a typing error by the Customer preventing the receipt of the e-mail confirming the order and/or delivery of the order.

    ARTICLE 5 - PAYMENT

    Orders can be paid for in a single transaction by card (credit card, Visa, Mastercard or American Express), Paypal, Google Pay and Apple pay or in instalments with Klarna. For further information about paying for your order in instalments, please see the FAQ section of our website.

    Card payments are debited when the order is shipped, after confirmation from the card provider. The order is automatically cancelled if the card provider rejects payment.

    Adyen provides secure payment by using SSL to encrypt bank details. Any data is encrypted when the Client saves their card details for future transactions. The Client's bank details never route through the Princesse tam.tam IT system.

    In the event of card fraud, please contact your bank to dispute the transaction then contact Customer Service who will tell you what to do next:
    • by phone on: 09 69 39 29 22 (from France) or + 33 1 43 12 04 44 (from overseas), Monday-Friday: 9am-6pm
    • using our website contact form
    • or by email: service.client@princessetamtam.com.

    ARTICLE 6 - DELIVERY

    6.1 - Country of delivery

    The products for sale are only delivered to the following countries: Metropolitan France, Germany, Austria, Belgium, Denmark, Spain, Finland, Greece, Hungary, Ireland, Iceland, Italy, Luxembourg, Pologne, Malta, Monaco, The Netherlands, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden.
    Due to customs procedures, we do not deliver to the following destinations: French overseas departments and territories, overseas territorial communities and countries, Andorra, Büsingen and Heligoland (Germany), the Faeroe Islands, Greenland (Denmark), the Canary Islands, Ceuta, Melilla (Spain), the Aland Islands (Finland), Mount Athos (Greece), Campione d'Italia, Livigno, San Marin and the Vatican (Italy), Jersey and Guernsey (Great-Britain).

    6.2 - Delivery times

    Princesse tam.tam uses its best efforts to ensure prompt delivery of the orders. Orders registered on the Website as from Friday 1 pm, Saturday or Sunday shall only be processed on the following Monday. Orders registered on the Website on public holidays shall be processed on the following working day.

    From the dispatch of the order, average delivery times are as follows:
    • 24 hours with Chronopost after validation of the order on the working day;
    • 3 working days in a selection of click & collect store collection points in France ;
    • 3 to 5 working days with Colissimo for France;
    • 5 to 10 working days for Colissimo International.
    The delivery may however be delayed for reasons beyond the control of Princesse tam.tam. In this case, Princesse tam.tam undertakes to keep the Customer informed of the situation.

    A delivery is presumed to have been carried out as soon as the transporter’s control system registers the placing of the parcel at the Customer’s disposal (delivery against signed receipt).

    If the parcel is damaged or its content does not comply with the order, the Customer must contact Princesse tam.tam's e-shop Customer Service Department within fifteen (15) days of the receipt of the products, in order to arrange the return of the products in compliance with the procedure set out in article 8.2.

    ARTICLE 7 - RIGHT OF CANCELLATION

    7.1 - Exercise of the right of cancellation

    The Customer has a right of cancellation of fourteen (14) days following the date of receipt of the Products, in order to return the product(s) ordered, without having to give a reason nor pay penalties, in compliance with Directive 2011/83/EU of 25 October 2011 as transposed.

    Any cancellation of an order must be notified by all means and notably:
    • either by telephone, from Monday to Friday from 9 a.m. to 6 p.m., on 09 69 39 29 22 (from France) or +33 1 43 12 04 04 (from overseas)
    • • either by using the withdrawal form template below, or by completing the cancellation slip available in the Customer account, section “My orders”, to be returned by e-mail to service.client@princessetamtam.com or by post to:
    Princesse tam.tam
    Service Relation Client e-shop
    151 rue Saint Honoré
    75001 Paris
    France

    For the attention of: Princesse tam.tam, Service Clients e-shop 151 rue Saint Honoré 75001 PARIS - service.client@princessetamtam.com :

    I/we (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the item presented below:

    Ordered on (*)/received on (*):

    Name of consumer(s):

    Address of consumer(s):

    Signature of consumer(s) (only if the present form is sent as a paper format):

    Date:

    (*) Cross out as appropriate.
     

    7.2 - Methods of return

    After having notified Princesse tam.tam of the cancellation, the Customer must return the products concerned within 14 days maximum as from this notification, accompanied by the return slip (to be completed online and printed by going to the Customer Account, section “My orders”).

    Reimbursements for products under the right of withdrawal must be requested within fourteen (14) calendar days from the date of notification of withdrawal or deferred until the day on which the Products are received by Princesse tam.tam.

    ARTICLE 8 - REIMBURSEMENT OF PRODUCTS AND EXCHANGE (only for click & collect order)

    8.1 - “Satisfied or money back” guarantee

    Without prejudice to the provisions of the right to cancellation indicated in article 7, Princesse tam.tam offers Customers a total period of thirty (30) calendar days as from the date of receipt of the products to return all or part of their order not giving them satisfaction, to exchange it (only for click & collect order) or be reimbursed.

    No product bought on the Website may be accepted as a return in a shop.

    In the event of abnormal or abusive returns, Princesse tam.tam reserves the right not to accept the return and to refuse a subsequent order.

    8.2 - Conditions and methods of return

    Orders delivered via Colissimo or Chronopost: none of the products returned by the Customer, whether under the right of cancellation or the “satisfied or money back” guarantee, must have been used, damaged, dirtied or washed by the Customer. They must be returned whole, with their bag and/or label, in suitable wrapping and accompanied with the return slip (to be completed online and printed by going to the Customer Account, section “My orders”).

      The cost of the return is payable by the Customer. You will only be reimbursed the postal fees for the delivery of your order should you exercise your right of cancellation within 14 days as from reception of your parcel and only if your return your entire order.

    The products must be returned to our warehouse, at the following address:
    Princesse tam.tam
    Retours e-shop
    Zone d'activité du Pérou
    1 avenue de la Concorde
    91320 Wissous
    FRANCE


    Princesse tam.tam may not be held liable for any loss or damage incurred during the transport; Customers are therefore advised to use a service with tracking. In the event of loss or damage during transport, the Customer must contact his transporter directly.

    If the articles are not received at the warehouse, Princesse tam.tam shall not be able to process the return.

    Orders delivered via the click & collect service: Purchases via the click & collect service may be exchanged. No refunds will be given at the collection point.

    8.3 - Reimbursement

    Once the products are returned and checked by Princesse tam.tam, the Customer shall be reimbursed in compliance with the method chosen on his return form. The reimbursement shall be made within thirty (30) calendar days as from the date of receipt of the Products by Princesse tam.tam.

    Purchases via the click & collect service may be exchanged. No refunds will be given in store. If you require a refund, you must return the item(s) to the warehouse. Return shipping will be paid by our customers.

    ARTICLE 9 - MEMBERSHIP PROGRAM

    9.1 - Membership Program Description

    The Princesse tam tam "tam tam club" membership program (hereinafter called "Programme") is available for free on request or consent by the client (hereinafter called "Member") and provides access to the Programme's offers (hereinafter called "Offers") for any purchase of a full price Princesse tam tam product (hereinafter called "Purchase"). This Programme is exclusively available on the www.princessetamtam.com website (hereinafter called "Website") or Princesse tam tam shops (excluding concessions and factory shops) in mainland France, Corsica and Monaco (hereinafter called "Princesse tam tam Shops"). The Program is available on the Website and Shops from February 5th 2021. The Program is on an individual basis and cannot be used for purposes other than those detailed by Princesse tam tam in these T&Cs.

    The Program enables Purchases to be added up on the Website and Princesse tam tam Shops. Total Purchases provide a status that gives access to specific Offers (hereinafter called "Status").

    The Program has three types of Status based on the Member's total Purchases over the last 12 months under the following terms:
    - Princesse <3
    - Princesse <3<3
    - Princesse <3<3<3

    Members can check their Status on "My Account" on the Website or by asking a sales advisor in Princesse tam tam Shops.
    Subject to total Purchases over the last 12 months, the Member's Status is updated on the 2nd day of each month before the returns period for each Purchase expires.
    Total Purchases are calculated from the first Purchase for new Members registered on the Princesse tam tam customer database (hereinafter called "Princesse tam tam customer database") when they join the Programme.
    Total Purchases are calculated from September 1st 2019 or from the date Members register on the Princesse tam tam customer database for Members who register on the Princesse tam tam customer database before February 5th 2021.

    Joining the tam tam club membership programme is paperless so Members won't receive a card.

    Where necessary, Programme Offer T&Cs and their validity period are detailed in email or postal communication with Programme Members throughout the year, on request at Princesse tam tam Shops or by post when you write to:
    Princesse tam tam
    Service Relation Client
    151 rue Saint-Honoré
    75001 Paris
    France

    In the event of disputes regarding the Member's Status, information on the Customer database alone applies.

    9.2 - Membership Program Offers

    Offers are based on the Member's Status.

    Offers are as follows:
    - Princesse <3
    (Gifts, invitation to private sales, invitation to our in-store events)
    - Princesse <3<3
    (Exclusive gifts​, birthday present​, invitation to preview private sales, invitation to our in-store events​, dedicated customer service)
    - Princesse <3<3<3
    (Even more exclusive gifts, very special birthday present (ongoing project), invitation to preview private sales, invitation to our in-store events​, free express delivery (only in France), dedicated customer service​, become a Brand Ambassador: share your thoughts about the products and go behind the scenes at Princesse tam tam to get to know us better (ongoing project))

    Gifts provided as part of the Program cannot be exchanged, compensated or refunded.

    9.3 - Membership Program Modification


    Princesse tam tam reserves the right to modify, suspend or terminate the Program as long as Members are given prior notification within a reasonable timeframe. In the event of the Program's termination or a change affecting Offers, Members will be informed on the Website, by email and/or notification in-store and no further action can be taken against Princesse tam tam. Members shall not be liable for any compensation in the event of modifications or terminations.

    ARTICLE 10 - LEGAL GUARANTEES

    All the Products are covered by the legal compliance guarantee provided for in the French Consumers’ Protection Code, as well as the Civil Code guarantee concerning hidden defects, providing that the use was normal and that the care advice was followed:

    • Consumers’ protection code
    The seller is obliged to deliver goods complying with the contract and to answer for the compliance defects existing on delivery. The seller also answers for compliance defects resulting from the packaging, the assembly instructions or the installation when it is contractually bound to carry out the installation or when this is carried out under its responsibility.

    To comply with the contract, the article must:
    1º Be specifically for the use habitually expected for a similar article and, depending on the case:
    - correspond to the description given by the seller and possess the qualities which the latter has presented to the buyer as a sample or model;
    - resent the qualities which a buyer may legitimately expect in view of the public declarations made by the seller, by the manufacturer or by its representative, notably in the advertising or labelling;
    2º Or present the characteristics defined by mutual agreement between the parties or be specifically for any special use sought by the buyer, brought to the seller’s attention and which the latter has accepted.

    Any legal action resulting from a compliance defect is statute-barred two years after delivery of the article.

    • Civil code
    The seller is bound by the guarantee concerning hidden defects of the item sold making it unfit for the use intended for it, or which reduce this usability so that the buyer would not have bought it, or would have paid a lower price if he had been aware of them.

    Any legal action resulting from prohibitive defects must be instigated by the buyer within two years as from the discovery of the defect.

    ARTICLE 11 - INTELLECTUAL PROPERTY

    All the intellectual property rights of the Website and its contents belong exclusively to Princesse tam.tam. No total or partial reproduction, use or modification of any element of the Website, in whatever form, may be carried out without the express authorisation of Princesse tam.tam who reserves the right to instigate legal action in respect of intellectual property.

    The Customer is granted a limited licence, including consultation and use of the Website personally, and excluding downloading or modifying the contents, wholly or partly, without the express written agreement of Princesse tam.tam. This licence excludes any use of the Website for commercial purposes or resale, any recuperation and use of descriptions or tariffs of the products, any derived use of the Website or its contents, or any use of data exploration tools, indexation robots or tools for the collection and extraction of data. It is forbidden to reproduce, duplicate, copy, sell, or in any other way use all or part of the Website for commercial purposes without express written authorisation. It is forbidden to use techniques enabling the incorporation of any commercial brands, logos, exclusive information (including pictures, texts, page layouts or forms) belonging to Princesse tam.tam without express written authorisation. It is forbidden to use meta tags or any other “hidden text” using the name or commercial brands without express written authorisation.

    ARTICLE 12 - PROTECTION OF PERSONAL DATA

    The personal information collected on the Website is processed by Princesse tam.tam for the purposes of managing the customer relationship and prospection. It is accessible at all times in the section “My account”.

    In compliance with the French data protection law of 6 January 1978, modified in 2004 (hereafter the “data protection law”), the Customer has a right of access, rectification, deletion and opposition relating to his personal data. To exercise it, he must send a letter to the following address:
    Princesse tam.tam
    Service Relation Client e-shop
    151 rue Saint Honoré
    75001 Paris
    France


    In compliance with the data protection law, the processing of personal information collected on the Website has been the subject of a declaration to the National Data Protection Commission (declaration No.1098792).

    Princesse tam.tam transmits no personal information to third parties for the purposes of prospection, but may divulge it to legally authorised organisations and authorities, to the extent that the divulgation is required or authorised by law, or when Princesse tam.tam considers it necessary or appropriate in order to comply with laws and other applicable texts, or to protect or defend its rights or those of its employees, customers or any other person.

    If the Customer has given prior agreement, he may receive marketing e-mails or SMS from Princesse tam.tam from which he may unsubscribe, for e-mails, by clicking on the unsubscribe link at the foot of each e-mail received and for SMSs by clicking on STOP in each SMS.

    All the personal information is stocked by the Website hosting service provider, whose contact details are shown on the Website in the section “Legal notice”.

    In no case does Princesse tam.tam request confirmation by e-mail of the details of the account or those of a bank card. If the Customer receives an e-mail purporting to have been sent by Princesse tam.tam or another Fast Retailing group company asking him for such information, he should not reply.

    ARTICLE 13 - COOKIES

    This "Cookies" section informs you on the origin and use of browsing data processed when you consult our Website and your rights thereof. 
When you visit our Website your browsing data may be recorded in "cookie" files installed on your device (computer, tablet, smartphone, etc.).

    We send these cookies to facilitate your visit on our Website. Cookies may also be sent by our partners to personalise the advertisements addressed to you when not on our Website.

    Moreover, cookies may be included in various sections of our Website. These sections may display advertising content on your device sent from advertisers.

    Only the senders of a cookie are eligible to read or modify the data it contains.

    • The cookies we send
    The cookies we install on your device allow us to recognise your browser when you connect to our Website. We send cookies for the following reasons:
    - collect traffic statistics (number of visits, page views, abandons during order procedure) to monitor and improve the quality of our services;
    - adapt the presentation of our Website to the your device's display settings;
    - store data entered in forms, manage and secure access to reserved and private spaces such as your account, manage your basket;
    - provide you with content, including advertisements, related to your areas of interest and personalise the offers we send you.

    • Third-party cookies
    When you access the www.princessetamtam.com Website, one or several cookies from partner companies ("Third-party cookies") may be placed on your computer via our Website pages or via content displayed on our advertising spaces.

    The purpose of the cookies placed on our Website by service providers we use to promote our activities and offers is to:
    - identify products consulted or bought on our Website to personalise the advertising you see when not on the www.princessetamtam.com Website;
    - send you Princesse tam.tam offers by email, if you have authorised this when creating an account with these service providers.
    The purpose of the cookies used in the advertising spaces on our Website is to collect statistics regarding the advertising displayed (number of displays, type of advertisement, number of users who have clicked on each advertisement, etc.).

    The sending and use of cookies by third parties is subject to the latter's privacy protection policies. We do not have any access to or control over third party cookies. However, we ensure that partner companies treat data collected on the www.princessetamtam.com Website exclusively for Princesse tam.tam’s requirements and in accordance with the data protection law.
    You can refuse third party cookies by activating the appropriate parameters of your browser.

    • Your choices with regard to cookies
    There are several ways for you to manage cookies. All changes to the parameters may change your Internet browsing and access conditions to certain services that require Cookies.
    You can set your browser so that cookies are stored on your device or, conversely, so that they are rejected either systematically or by their sender.

    You can also set your browser so that you are asked to accept or refuse any cookies periodically before the cookie is recorded on your device.

    If your browser is set to refuse cookies, you may not make any purchases or use the key features of our Website, such as placing items in your basket or receiving personalised recommendations. Each browser has a different configuration. This configuration is described in your browser's help menu, which will instruct you on how to modify your cookie settings.

    • Main browsers' settings
    At any moment you can choose to block or disable these cookies by changing the Internet browser settings on your computer, table or smartphone, following the instructions provided by your Internet browser provider and those that appear on the following Websites:

    In Mozilla Firefox
    Open the "Tools" menu and select "Options"; click on "Privacy" then choose from among the options or go to the following link: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

    In Microsoft Internet Explorer
    Open the "Tools" menu and select "Options"; click on "Privacy" then "Advanced" to choose your preferred setting or go to the following link: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

    In Safari
    From the "Safari" menu select "Preferences" then click on "Privacy"; choose from among the options under "Block cookies" or go to the following link: https://support.apple.com/kb/PH21411?locale=en_US

    In Google Chrome
    Open the Chrome menu (spanner icon), then select "Settings"; click on "Show advanced settings" then choose from the options available or go to the following link: https://support.google.com/chrome/answer/95647?hl=en

    In iOs
    https://support.apple.com/en-gb/HT201265
    You can also type "cookies" into the "Help" section of your browser's toolbar to access setting instructions.

    ARTICLE 14 - SUNDRY PROVISIONS

    14.1 - Force majeure

    Princesse tam.tam shall not be liable for the delay in the total or partial execution or non-execution of its obligations, if that is provoked by a force majeure event, notably in the event of perturbation or total or partial strike of the postal services and means of transport and/or communication, floods or fire. Princesse tam.tam shall inform the Customers of a force majeure event, at the latest within five (5) working days following its occurrence. Princesse tam.tam shall use its best efforts to inform the Customer, as quickly as possible, of the means of transport for his order during the period affected by the force majeure event.

    14.2 - Partial non validity

    If one of the provisions of these GTCS were found to be null and void or not binding, the other GTCS would remain valid, unless the invalidated obligation were an essential obligation of which the deletion or cancellation prevented the application of the whole of the GTCS.

    14.3 - Conservation and archiving of transactions

    The invoices are archived on a reliable and lasting format so as to constitute a faithful and lasting copy.

    14.4 - Changes to the GTCS

    Princesse tam.tam reserves the right to change, modify, add to or delete all or part of these GTCS, at any time. Any modification to the GTCS shall be published on the Website. The date shown in the heading of these GTCS shall be modified to indicate the date of the latest update. The GTCS applicable to an order are those in force as at the date of payment for the order.

    <

    14.5 - Mediation

    Mit dem Beschluss vom 15. Februar 2021 ordnete die Commission d'Evaluation et de Contrôle de la Consommation (CECMC) an, MEDICYS von der Liste der Verbraucherschlichtungsstellen zu streichen. Bis die Kontaktdaten des neuen Schlichters bekannt sind, wenden Sie sich im Falle einer Streitigkeit bitte an unseren Kundendienst unter +33 1 43 12 03 03.

    In accordance with the provisions of the French Consumer Code concerning “the mediation process for consumer disputes”, the Customer has the right to resort to a mediation service free of charge. Electronic link to the Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ENG

    The Fédération de la Maille et de la Lingerie has signed a framework agreement with the MEDICYS mediation agency that enables its members, including Comptoir des Cotonniers, to seek out-of-court dispute arbitration. This mediation agency can be contacted: 

    - Electronically at: https://www.medicys.fr/

    - By mail at: MEDICYS - Centre de médiation et règlement amiable des huissiers de justice - 73, Boulevard de Clichy, 75009 Paris, France

    Disputes cannot be examined by the consumer mediator until:

    a) The Customer has provided proof that he/she has first made an attempt to settle the dispute directly with the Seller through a written complaint;

    b) The Customer files the request with the mediator within a period of less than one year from the date of the written complaint sent to the Seller.

    The request must not be clearly unfounded or abusive. Lastly, if the dispute has already been examined or is being examined by another mediator or by a court, or if it does not come within his/her sphere of competence, the mediator must refuse the Customer’s request. If the request is not deemed admissible, the mediator informs the Customer of the refusal of his/her request for mediation within three weeks of receiving the Customer’s file.

    14.6 - Applicable law and jurisdiction

    These GTCS are subject to French law. In the event of a dispute, French courts shall have sole jurisdiction. The Parties undertake however to seek an amicable solution before taking any legal action.

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    Your data is collected and processed for the purposes of sending you our newsletter and informing you of private sales. Therefore, the data controller will be Princesse tam.tam. You have the right to access, amend, and delete your data, as well as the right to restriction of processing or object to it, and the right to data portability. You may exercise these rights by contacting our Customer Services team. For further information on how we process your personal data, please see our Privacy policy.

    Your data is collected and processed for the purposes of sending you our newsletter and informing you of private sales. Therefore, the data controller will be Princesse tam.tam. You have the right to access, amend, and delete your data, as well as the right to restriction of processing or object to it, and the right to data portability. You may exercise these rights by contacting our Customer Services team. For further information on how we process your personal data, please see our Privacy policy.

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